How
Marshall & Stewart
Delivers Your Perfect Night’s Sleep
At Marshall and Stewart, we believe that a luxury bed deserves a luxury delivery experience. From the moment your order is ready to the moment you slip between the sheets, our service is designed to be personal, flexible and stress-free. Because we’re a smaller, owner-led company, we can adapt to your needs — no rigid policies, no call centres, just real people who care about getting every detail right.
Where can you see and try a Marshall and Stewart bed?
Only at the West End Bed Company stores on the Kings Road in London and the Upper Richmond Road in East Sheen. These showrooms are owned and operated by our founder, Brent Cooper, and staffed entirely by Marshall and Stewart people.
Every team member has visited our factory, understands the making process, and brings years of expertise to your personal sleep consultation. This is the only place in the UK to experience and purchase a Marshall and Stewart bed — your one opportunity to discover what makes them so extraordinary.
When will my bed be ready for delivery?
We’ll let you know the current lead times at the point of purchase, so you have a clear idea from day one. As soon as your bed arrives in our warehouse we’ll contact you to confirm timing.
How is delivery arranged?
Once your bed is ready, we’ll call you directly to arrange a delivery day and time that works for you. We’ll always confirm the details in advance so there are no surprises.
What days and times do you deliver?
We deliver Monday to Friday (excluding Bank Holidays), with convenient two-hour time slots — the first starting between 8:30 am and 10:30 am. On the day itself, our delivery team will call you around 30 minutes before arrival. For deliveries outside the M25 or to more remote locations, we’ll adjust timings as needed.
What if I can’t take delivery straight away?
We can usually hold your bed in our warehouse for a couple of weeks until you’re ready. For longer delays, we’ll discuss storage options with you and help find the most cost-effective solution.
How do I know the bed will fit into my property?
We’ll talk this through with you when you visit the showroom. If there’s any doubt, we can arrange an Access Check — our team will visit your home to assess entry points and room layout, so we can make any necessary adjustments before delivery day.
Will you carry the bed into my chosen room and assemble it?
Absolutely. Our delivery team offers a full white-glove service — carrying the bed to your chosen room, assembling it, and making sure everything is perfect. We’ll remove all packaging and leave the space spotless. Before we go, we’ll give you care and warranty information so you can keep your bed in pristine condition.
Can you take away my old bed?
Yes, we can remove your old mattress and/or base. The cost depends on what’s being removed, so let us know when placing your order. Everything we take away is responsibly recycled.
What if there’s a problem with my new bed?
If you notice an issue during delivery or installation, just let the team know — they’ll contact our office immediately so we can resolve it on the spot. If a problem arises after delivery, call us directly and we’ll work with you to find a swift solution.