25 Year Guarantee
Marshall & Stewart is dedicated to providing only the very finest products using the best natural materials and unparalleled craftsmanship. To ensure all of our customers enjoy complete peace of mind, every Marshall & Stewart mattress and divan comes complete with a 25-year guarantee.
In the unlikely event that you discover a defect with your product due to material failure or faulty workmanship, and provided you have activated your guarantee, Marshall & Stewart guarantees to make good or replace the faulty mattress or divan.
These conditions apply to the warranty:
- The claim must be supported by proof of purchase â€“ original invoice or sales receipt
- Any claims made under this guarantee must be made through the retailer from whom the bed was purchased.
- This guarantee applies only to goods purchased from an authorised retailer.
- Any claim must be submitted in writing by the original purchaser to the supplying retailer within one month of the defect becoming evident.
- In the event of a dispute, Marshall & Stewart may request a third party inspection of the products by a recognised and qualified organisation such as FIRA (Furniture Industry Research Association) before agreeing to carry out repairs/replacements.
- The guarantee does not apply if Marshall & Stewart's care instructions have not been followed; where there is evidence of inappropriate usage or abuse of the product; if the products are soiled or are unhygienic or when a mattress has been used with an unsuitable base.
- Following a repair, the guarantee will remain valid from the date of the original purchase.
- Headboards and pillows are guaranteed for one years.
- This guarantee is not transferable.
- The terms of this guarantee are governed by English Law.
- This guarantee does not affect your statutory rights.